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I sent back a Stradic CI4 4000 because the foam handle kept falling off and the bearings started sounding scratchy. They sent it back and the only thing that appeared different was a missing cover on the other side of where the handle goes in. When I called about it they swore that was a brand new reel they sent. I asked them how they were able to mimic the scratches from trying to put back the handle on in the surf with a hook point and where was the cover? They said send it back. 2 weeks later a true new reel showed up. At least they made good in the end but you gotta watch these guys close as they are not to be trusted.
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