another strike against shimano cs....

[Piscator]

Sucks, nothing is forever.
Posted from my iPhone/Mobile device

[JackK]

Bummer. I just sent a Torium (rusty, busted dog, missing some parts) in for service and it was back to me super quick and in pristine shape. All they charged me was for the base repair fee, nothing for parts.

I guess as with anything, YMMV. Very peculiar though that this would occur with "platinum" service though... One would think that the QC there would be very high.

[FishermanTim]

I'd be interested in their reply, since they had been known for good service in the past.

If they drop the ball on this one and don't come back with any kind of apology/explanantion, then write them off as another company that has lost its way and has resorted to shoddy workmanship and excuses.

There's nothing worse than losing a bond with a good company or a company losing a good customer!