WestportMafia:
Now we're going back a few years (early 2009, I just checked), but if memory serves me, this is about a Lamiglas rod.
It had guides that made a little cracking noise when flexing as many factory Lamiglas rods do but we took it back regardless and ordered a new one. You came by and saw your rod sitting in the back room and thought we hadn't taken the time to order you a new one.
If this is the case you would have been mistaken to assume that we hadn't ordered a replacement. Lamiglas ships rods in bulk to our distributor who we get the rods from so it can take time to get a replacement and they wait to reach a tipping point before sending a bulk order out. Once the distributor gets the rods, their rep also hand delivers them to decrease the risk of damage via UPS which also adds to delivery time.
Additionally, we don't ship rods directly back to Lamiglas. The rep from the distributor picks them up to help save us money. We just pile up defective or broken Lamiglas rods until the rep happens to be in the area to pick them all up.
I don't remember if this was explained to you. I don't know if this is even the issue, but I believe it is.
If this isn't what all this has been about over the years - then you really never gave us a chance to fix the problem as I don't know what it is.
You offered to tell Sea Dangles the details. I'd like to take you up on that offer as well. You can call me or email me. As you obviously feel strongly about whatever it was I don't know that we can fix things entirely to your satisfaction but I'd like to at least understand what happened.
Peter Graeber
pete@saltwateredge.com
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