Bait runners

[O.D. Mike]

Question for bait runner owners,

We are having trouble with the line on our bait runners, turning into a complete cluster flop after re-spooling them with new line. We spool the line on with the spool on its side as recommended. When we hook macs we open up the bail and let them swim freely, then close the bail and adjust the bait runner to the macs energy level....
With in three baits the line is jumping off the spool, closing the bail doesn't help......

Any thoughts?

Cheers
O.D.M.