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Old 01-12-2021, 11:42 AM   #1
nightfighter
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MICROSOFT is the worst customer support!

Going into day 5 of being locked out of hotmail account. My primary email for twenty years! Because they can't confirm who I am with the answers I provided? Cannot get anyone on a phone? They are the worst!!!!

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 01-12-2021, 02:07 PM   #2
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Customer support for almost everything today su#ks and getting a pleasant English speaking support person on the phone is like winning the lottery. AAA we needed today and that was the exception, but when your looking for road assistance, you would hope that is more immediate.
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Old 01-12-2021, 03:00 PM   #3
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Microsoft wants nothing to do with you unless you're corporate. Facts
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Old 01-12-2021, 03:32 PM   #4
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I was starting to wonder if my self proclaimed right leaning views had gotten me censored by one of the left leaning high tech companies..... It is crazy that it has happened, and is happening, even to Trump!

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 01-12-2021, 04:31 PM   #5
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I was starting to wonder if my self proclaimed right leaning views had gotten me censored by one of the left leaning high tech companies..... It is crazy that it has happened, and is happening, even to Trump!
If you aren't actively spreading conspiracy on public forums you won't get locked down. It is likely something else.
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No, no, no. we’re 30… 30, three zero.
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Old 01-13-2021, 08:13 AM   #6
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If you aren't actively spreading conspiracy on public forums you won't get locked down. It is likely something else.
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Yet

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Old 01-13-2021, 08:43 PM   #7
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Yet
Come on... Private companies attempting to control rampant spread of demonstrably false and incendiary information on the platforms they provide is far different than a president threatening to silence media outfits that weren't singing his praises.
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No, no, no. we’re 30… 30, three zero.
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Old 01-20-2021, 06:11 PM   #8
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Here is the response I received today:

Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement: https://www.microsoft.com/servicesag..._codeOfConduct.
As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.
For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

Hmmmm. I read the code of conduct and have asked them to show me where and what exactly I did to "violate" it.... What a joke it is that they can get away with this...... Socialism at its best

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 01-20-2021, 06:23 PM   #9
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Things that make you go hmmmmm

Quote:
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I was starting to wonder if my self proclaimed right leaning views had gotten me censored by one of the left leaning high tech companies..... It is crazy that it has happened, and is happening, even to Trump!
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Old 01-20-2021, 06:31 PM   #10
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Congrats Ross
You’ve been canceled





Maybe someone hacked your account? I hope they reply, should be interesting
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Old 01-20-2021, 07:32 PM   #11
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Come on... Private companies attempting to control rampant spread of demonstrably false and incendiary information on the platforms they provide is far different than a president threatening to silence media outfits that weren't singing his praises.
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I am curious which demonstrably false and incendiary information Ross was spreading on the Internet.

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Old 01-20-2021, 07:37 PM   #12
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I can’t see Ross as an internet rebel Microsoft needs to cancel, I’m betting on someone hacking his account.
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Old 01-20-2021, 07:40 PM   #13
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Always consider it might not be a big brother conspiracy versus a mistake or technical glitch.
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Old 01-20-2021, 07:44 PM   #14
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Always consider it might not be a big brother conspiracy versus a mistake or technical glitch.
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You still haven’t figured out sarcasm yet, have you?
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Old 01-20-2021, 08:40 PM   #15
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I am curious which demonstrably false and incendiary information Ross was spreading on the Internet.
It was probably just that your recently departed-from-D.C. buddy's Russian friends hacked him . Hopefully, Ross finds out the story. Socialism at its best? It is a private company

No, no, no. we’re 30… 30, three zero.
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Old 01-20-2021, 08:45 PM   #16
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Hmmmm. I read the code of conduct and have asked them to show me where and what exactly I did to "violate" it.... What a joke it is that they can get away with this...... Socialism at its best
How strong was your password and how often do you change it? That account information will have been harvested many many times over twenty years. My son at 11 had his Comcast account hacked and they made me jump through ridiculous hoops to get it unlocked. I don't think he was putting out right wing propaganda on Minecraft or whatever he played back then.
If you enter your address in this site, it will let you know how many times it has been harvested. Similar algorithm Google uses for its password check.
https://haveibeenpwned.com/

Last edited by zimmy; 01-20-2021 at 08:53 PM..

No, no, no. we’re 30… 30, three zero.
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Old 01-20-2021, 09:37 PM   #17
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Quote:
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It was probably just that your recently departed-from-D.C. buddy's Russian friends hacked him . Hopefully, Ross finds out the story. Socialism at its best? It is a private company
Perhaps you are so far left you assume he was my buddy ; )

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Originally Posted by zimmy View Post
How strong was your password and how often do you change it? That account information will have been harvested many many times over twenty years. My son at 11 had his Comcast account hacked and they made me jump through ridiculous hoops to get it unlocked. I don't think he was putting out right wing propaganda on Minecraft or whatever he played back then.
If you enter your address in this site, it will let you know how many times it has been harvested. Similar algorithm Google uses for its password check.
https://haveibeenpwned.com/
True. And once you get your account back set up Multi Factor Authentication so you are promoted for an additional token if your account is accessed from another device.

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Old 01-20-2021, 09:51 PM   #18
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I wanna see how this plays out, my money is on keyword matching based on thread subscription emails generated from the political forum
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Old 01-21-2021, 03:52 PM   #19
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I wanna see how this plays out, my money is on keyword matching based on thread subscription emails generated from the political forum
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Old 01-21-2021, 04:06 PM   #20
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Sounds like a possible Hacker used your account , seems they are locking you out based on your IP address? Even credit card companies won’t even tell you the addresses of packages purchased fraudulently on your credit card
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Old 01-22-2021, 08:35 PM   #21
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We need updates!
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Old 01-24-2021, 07:06 PM   #22
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That was an entertaining thread, though a sad state of affairs. Good luck Ross. I agree with the harvesting/political keyword thing. Signed, retired CTO.
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Old 01-24-2021, 07:27 PM   #23
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We need updates!
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I have nothing. Sent reply message and new account review form request....

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 02-05-2021, 01:40 PM   #24
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This is all I have received.... No other recourse.

SIR2725276 - Concern Microsoft Services Account reset:I am unable to login to another specific Microsoft service
Inbox

CDOC Case Management <cdoccm@microsoft.com>
Wed, Jan 20, 5:39 PM
to me

Hi,



Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement: https://www.microsoft.com/servicesag..._codeOfConduct.

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.



Abi

Microsoft Online Safety

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 02-05-2021, 02:44 PM   #25
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That blows Ross, it’s one of the main reasons I try extremely hard never to get into political debates on Facebook, that would suck to loose emails especially business contacts.
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Old 02-05-2021, 09:28 PM   #26
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Quote:
Originally Posted by nightfighter View Post
SIR2725276 - Concern Microsoft Services Account reset:I am unable to login to another specific Microsoft service
Inbox

CDOC Case Management <cdoccm@microsoft.com>
Wed, Jan 20, 5:39 PM
to me

Hi,



Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement: https://www.microsoft.com/servicesag..._codeOfConduct.

As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.



Abi

Microsoft Online Safety
Tweet at them?
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The artist formerly known as Scratch59.
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Old 02-06-2021, 07:07 AM   #27
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Have at it, Ian. I don't have the technology nor the interest to play in the Twitter arena.

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 02-06-2021, 07:23 AM   #28
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uh oh... final communication but no clarification

SIR2824289 - Concern Microsoft Services Account reset:I am seeing a warning that my OneDrive (formerly SkyDrive) account was closed because of a violation of the Microsoft Terms or Use
Inbox

CDOC Case Management
4:00 AM (3 hours ago)
to me

Hi,
We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement. https://www.microsoft.com/servicesag..._codeOfConduct.

Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

This represents Microsoft’s final communication regarding this account.

Carl

Microsoft Online Safety


This is such crap. At least tell me what the "serious violation" is... This is the new Amerika

“Americans have the right and advantage of being armed, unlike the people of other countries, whose leaders are afraid to trust them with arms.” – James Madison.
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Old 02-06-2021, 09:32 AM   #29
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I wanna know what you did...
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Old 02-06-2021, 11:05 AM   #30
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Quote:
Originally Posted by nightfighter View Post
SIR2824289 - Concern Microsoft Services Account reset:I am seeing a warning that my OneDrive (formerly SkyDrive) account was closed because of a violation of the Microsoft Terms or Use
Inbox

CDOC Case Management
4:00 AM (3 hours ago)
to me

Hi,
We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement. https://www.microsoft.com/servicesag..._codeOfConduct.

Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

This represents Microsoft’s final communication regarding this account.

Carl

Microsoft Online Safety


This is such crap. At least tell me what the "serious violation" is... This is the new Amerika
How much have you paid for that service over the time you had it?
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No, no, no. we’re 30… 30, three zero.
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