Wader Question

[MAKAI]

This spring returned a 3 year old beat to snot pair to orvis.
Gave me a new pair no questions asked.
Clerk told me lifetime guarantee.
Posted from my iPhone/Mobile device

[Slipknot]

Originally Posted by MAKAI

This spring returned a 3 year old beat to snot pair to orvis.
Gave me a new pair no questions asked.
Clerk told me lifetime guarantee.
Posted from my iPhone/Mobile device

AMAZING!

I did the same to a pair I took good care of, was not beat up, sent them back and they said they were such an old model that they can't replace them. I said when I bought them you had a lifetime warranty on them. I got nothing. and Orvis will get nothing from me ever again. Pisses me off hearing their lifetime warranty only applies when convenient to them or they pick and choose.

[spence]

Originally Posted by Slipknot

AMAZING!

I did the same to a pair I took good care of, was not beat up, sent them back and they said they were such an old model that they can't replace them. I said when I bought them you had a lifetime warranty on them. I got nothing. and Orvis will get nothing from me ever again. Pisses me off hearing their lifetime warranty only applies when convenient to them or they pick and choose.

Did you write a letter corporate?

That seems really odd unless they didn't have a like for like replacement.
Posted from my iPhone/Mobile device

[MAKAI]

Just walked into the Orvis store at legacy place and exchanged them.
No issues took ten minutes.