Lamiglas

[zimmy]

Originally Posted by ThrowingTimber

Their customer service couldnt possibly get any worse.

This is what pretty much killed lami for me. I love many of their blanks, but it is hard to put a ton of time and effort into building a rod and know that even the most unusual breakage will be deemed user error. I only had to deal with it with the two piece blanks, but there was a problem and they buried their heads in the sand.

[piemma]

Originally Posted by zimmy

This is what pretty much killed lami for me. I love many of their blanks, but it is hard to put a ton of time and effort into building a rod and know that even the most unusual breakage will be deemed user error. I only had to deal with it with the two piece blanks, but there was a problem and they buried their heads in the sand.

I have heard the same thing from many, many guys. Without good customer service and a warranty the company stands behind, they are doomed to fail.
Lami could get away with ignoring the complaints when they we the only game in town. Now, with all the new rod companies, they have competition at every turn.

[beamie]

I called the Lami customer service line 2 weeks ago to ask some questions. No one answered and the voicemail picked up and said leave your name and number and brief subject....................

............I am still waiting for that return call...........