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Old 03-30-2004, 10:39 PM   #1
JohnR
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Join Date: Feb 2000
Location: Somewhere between OOB & west of Watch Hill
Posts: 35,270
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No Raven, I'm pissed 'cause I opened a trouble ticket with my ISP - that seems to be greasing it's wheels so it can go downhill faster than it already is - at 5PM today. At 7PM (turn around time USED to be about 20 minutes on a ticket) the guy gets back to me saying he can access my server and its been up for 2 days. But apparently he is not checking the named addresses I'm giving him or not checking it from "outside" the network to give real troubleshooting info.

All the IT Knowledge in the world won't compensate from one guy at the server end pinging the box from inside it's own network instead of quickly making even a small effort to duplicate a condition in a trouble ticket. Or when one guy at the server end of the connection won't look up the url in the ticket.

THAT is what burns me. I can't switch servers to the new box quick enough, believe me.

~Fix the Bait~ ~Pogies Forever~

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