...rwilhelm...
FYI -
I had another issue with this reel....the Bail would NOT close. I normally close my bail manually - (meaning - I don't crank the handle until it closes) - and it was at a point where it almost felt like I was going to break it just to get it to close. I lubed up that area and haven't had problems since, .. . until last night. . ..
Overall - I'm pleased with the performance of the reel. I spend alot of time
IN the water..(my reels get wet)...so for me, it was definately worth it. Should you get one? I guess that depends on how much time you spend
in the surf. There are plenty of other reels availible that are just as good if you don't spend much time waist high

A thorough cleaning will keep most reels up to par - but if you enjoy getting wet, I definately recommend one.
As far as servicing goes - I don't recommend taking the reel apart unless your a little mechanically inclined. I normally try to find the defective part and replace it myself. I live about 10 minutes from Buckos' - the leading repair shop in my area. He is always very helpful...doesn't get mad if you want to fix it yourself