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Originally Posted by tattoobob
I just returned a pair of LL Bean fly weight waders, (because they were leaking around where the boot and wader meet) I wanted to up grade and
they didn't have the pair of breathables I wanted so they said to do a direct replacement and as soon as the pair I wanted came in stock to just return the new ones and get the pair I want. I believe they just want you to be completely happy with there product. right now almost every pair of waders they stock is back ordered
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This is a flaw with cheap waders. Actually, it's also a flaw with some expensive waders...
Down time. It drives me nuts. And shipping stuff back and forth isn't cheap these days either. Generally, I'll pay any price to have products that leave me alone. Sometimes, after shipping a product back and forth, or burning the gas to get to the place you bought it, you might as well had gone with the next level of product that maybe would have given a longer service life for the same $$ spent.
The best customer service (or warranty) is the customer service you never have to use.
People who really fish hard (3 or 4+ days a week) should be careful what they buy. In my opinion a lot of products are built assuming the user is only going to use them a few times a month. This is why a lot of stuff likes to break or fall apart after a VERY short time period in some people's hands. Some but definitely not all inexpensive products are a source of "false economy". For certain items, the "cry once" mentality makes a lot of sense.
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