have you tried to repair the penn? That is one great thing about them, you can get any part you need for them. If you're not up to it, try taking it to a tackel shop and they should be able to make it almost like new for not too much money. If that doesn't work, send it back to penn with a letter. If it isn't too old, they might replace it. I have the same reel and its been great to me. I also have a 5500ss, but this year I bought an Abu Garcia 6500 spinning and another bait caster off ebay, I'll let you know how it works out. BTW how do you like the st croix, I was considering changing all my spinning rods out for st croix 7'6" and 8'...
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