Anyone?

[luds]

Definitely not normal. Not sure what would cause this. Call them, they should know. I'm sure it will be fun.....it always is.

[tattoobob]

It's a brand new modem, and the guy who came out to install it was a moron

[MikeToole]

Had the service for two years, never had that type of problem. They do have exceptionally good help service over the phone'

[fishbones]

I have the bundle and can't stand it. Comcast has absolutely the worst customer service anywhere. Our phone (digital service) has not been able to receive incoming calls for 4 days now. This also happened last month. I called the first day and they said they'd fix it. Today I called them again and they said the service ticket was cancelled.....by them. They didn't even call to check with us. Someone is supposed to come out on Tuesday. Since we went with the digital phone, we've had problems with the phone a few times and it also screwed up our alarm system. Then we had to pay for the alarm company to come out and tell us it was Comcast's fault. On top of all this, we are having problems with the cable tonight. Oh, and I have to reset my computer modem about every 3 weeks because I lose the internet connection for my desktop. I can't wait for Verizon Fios to be available in my town.

[RoyL]

Originally Posted by tattoobob

It's a brand new modem, and the guy who came out to install it was a moron

Thats tipical wuth them and if you call you get someone in india I think. I've been living at the new house for about 4 months and we still call them atleast once a week

[fishonnelsons]

We have the package and I would say Comcast sucks. We are at the end of the line - so they tell us to spend more $$$ to boost the power - more than $175/month after the 1 year deal???

At times our phones will just disconnect as you are talking to someone, my "wireless" that they put in can't signal further than 25 ft (even with brand new computer, few doors/wall's), and On-Demand movie selection tain't the best.

Everytime something happens I call and bitch, tell them to credit my bill - which they do - a day here and there adds up to a six pack.

[mackerel hunter]

Had comcast cable and internet for about 5 years, they were a disaster
both in service and public relations. Even when you terminated their service and passed in the equipment at the service center they treated you like s---. Get Verizon and deal with a class act!