ARRRRRRRRRRRRRRRRRRGGGGGGGGGHHHHHHHHH!!!!!!!!!!!!

[EricW]

Originally Posted by JohnR

I am currently on the worst &*$(*# Tech Support Call To A Vendor/Provider I've Ever Been ON!!!!!!

Dumb Stupid Way Out Of Their League!!!

Can I take a guess...Computer Associates? I've had some doosies with them. Support has gone way downhill all over, but they are the worst I have dealt with. I remember the old days (mid 90's) I had some calls with one of the companies they later bought out. I had like 4 really deep debug screens going with this one tech guy who really knew the product. We got to the bottom of it. You don't find that type of support anymore.

[JohnR]

I stopped dealing with CA years ago. No, this was one of the top AV vendors but I know what you mean.

I've had a lot of good dealings with Cisco support on the sub-continent, but todays (not Cisco)was the worst in a long time...

Originally Posted by EricW

Can I take a guess...Computer Associates? I've had some doosies with them. Support has gone way downhill all over, but they are the worst I have dealt with. I remember the old days (mid 90's) I had some calls with one of the companies they later bought out. I had like 4 really deep debug screens going with this one tech guy who really knew the product. We got to the bottom of it. You don't find that type of support anymore.

[Clammer]

sounds Like my f $%^&*() type >>>>>...send her here / MOF >send all the woman here >>>

[JohnR]

Originally Posted by Clammer

sounds Like my f $%^&*() type >>>>>...send her here / MOF >send all the woman here >>>

I'll get right on that for ya, sir

[striperman36]

Originally Posted by JohnR

I stopped dealing with CA years ago. No, this was one of the top AV vendors but I know what you mean.

I've had a lot of good dealings with Cisco support on the sub-continent, but todays was the worst in a long time...

But all this is to make our vendors more efficient!!!
Did you tell her to just read the script and not make stuff up?

[JohnR]

Originally Posted by The Dad Fisherman

Really, I usually have good luck with cisco.....

Now McAfee...thats a different story

Clarification - it was not Cisco. My point was that my Cisco experiences on the Sub-Continent were at worst OK and generally good to excellent. This Vendor That Will Remain Nameless was both in the class of McAfee. I hope the trend does not continue to worsen

Originally Posted by striperman36

But all this is to make our vendors more efficient!!!
Did you tell her to just read the script and not make stuff up?

Part of the problem was I couldn't understand what she was saying as she read the script, and the script kept going offline, which caused a lot of "I'm Sorry's" and "please waits", though it sounded cute when she said it... 45 minutes of that after the 45 minutes I spent on ignore listening to really bad music over a really bad connection

[Swimmer]

Would she have been a GEEGAN?