Last year my son Matty was throwing a football in my house broke a window.
All the windows in my house are Pella (new construction)about 7 yeaqrs old, double hung, double pane sashes.
The inner glass broke a perfect shape of a football but not the outer.
I called Pella but we couldn't come up with the code.
Brought the sash to our glass guy we use where I work, he couldn't do anything to repair it.
Called back Pella and they had to sent out a guy to measure or they wouldn't order it.
Close to $400 and about 6 weeks later I got a new sash, stain and urethane not included to match house interior trim.
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