Unhappy With Service

[linesider69]

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.

[Mike P]

I didn't take me more than the first few sentences to know what shop was going to be named. It's a new day and age at Red Top. Sometimes when I walk in there, you can cut the tension among the staff with a knife. Sometimes, it's like the old days, when everyone's your friend. If Tom, the new owner, wants a more business-like atmosphere in there, instead of the old clubhouse where guys hung around the counter, yukking it up with the staff, drinking coffee, and not spending any cash, that's his prerogative as the guy paying the bills. Whether that makes sense from a business standpoint, I don't know. A year-round operation needs its regulars to survive after tourist season, and making regulars feel unwelcome to come in and BS doesn't make sense to me.

Greg, Dylan, and Bull, of the long-time employees, are good people, though. I'm not sure whether Nelson will be back this summer after he comes back from Florida.

[JohnR]

I can see why someone would make an assumption, and I can easily see how this was the wrong one. Too bad it wasn't handled properly then it would have been a non-issue. I too have felt eyes on me in that store. Don't go in often.

No, if CJ was wearing his Kyle hat, anything is possible.

[ecduzitgood]

Simple fact is if your not in there often enough to recognize you they are going to watch you, no big deal unless you steal something. I could care less if they ask me for my receipt when I leave, I have nothing to hide. It's the thieves who wreck it for everyone, if you know someone who has shoplifted tell them you think they suck and tell them to hit the road. It's people who do it and then don't face any negative reactions from those around them that do it again, costing us all in the end. Maybe after they get theft losses under control they will price there items a little lower.
I don't go in there much anymore because I always felt like an outsider, but I do pretty much anywhere I go because I just can't afford to go every time I fish.

[linesider69]

Originally Posted by ecduzitgood

Simple fact is if your not in there often enough to recognize you they are going to watch you, no big deal unless you steal something. I could care less if they ask me for my receipt when I leave, I have nothing to hide. It's the thieves who wreck it for everyone, if you know someone who has shoplifted tell them you think they suck and tell them to hit the road. It's people who do it and then don't face any negative reactions from those around them that do it again, costing us all in the end. Maybe after they get theft losses under control they will price there items a little lower.
I don't go in there much anymore because I always felt like an outsider, but I do pretty much anywhere I go because I just can't afford to go every time I fish.

It would not have been an issue if handled the right way! BUT IT WAS NOT!

[ecduzitgood]

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

[animal]

Originally Posted by ecduzitgood

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

Dude,Chuck,and his sons character are above reproach.If he says the guy was a disrespectful pos,then that's just what he was.

[Rockfish9]

It seems, alot of places seem to be keeping a closer watch on people... I haven't seen any numbers to support it, but i bet alot of buisness are getting hit, tough times make people do funny things... I always tell the clerk to put the reciept in the bag... bottom line is, as embarrasing as it may be at the moment, the "overzealous" clerk/watchdog is just watching out for everyones interest... high theft= high prices.... theft loss will be passed on to the ( paying) customer...

[MarkB]

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

[Swimmer]

Originally Posted by linesider69

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.

I am sorry. I missed the just walked away part. I buy much more from M & D's than I ever did RT's. I did regret weighing in my PB last year there. I had made up my mind to go to MD's for any more fish weigh-ins. Besides M & D's has Barb, RT doesn't.

That being said though, I have never received an attitude from anyone at RT. Everyone in there has always been very nice. Guys that work there have probably been prodded to do just what this fellow did in asking your son for a recept. He is not practice at it, and was more embarassed/nervous than you or son son was. Training is everything.