Unhappy With Service

[ecduzitgood]

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

[animal]

Originally Posted by ecduzitgood

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

Dude,Chuck,and his sons character are above reproach.If he says the guy was a disrespectful pos,then that's just what he was.

[ecduzitgood]

I think everyone needs to lighten up.

[Rockfish9]

It seems, alot of places seem to be keeping a closer watch on people... I haven't seen any numbers to support it, but i bet alot of buisness are getting hit, tough times make people do funny things... I always tell the clerk to put the reciept in the bag... bottom line is, as embarrasing as it may be at the moment, the "overzealous" clerk/watchdog is just watching out for everyones interest... high theft= high prices.... theft loss will be passed on to the ( paying) customer...

[toaster816]

Originally Posted by Rockfish9

It seems, alot of places seem to be keeping a closer watch on people... I haven't seen any numbers to support it, but i bet alot of buisness are getting hit, tough times make people do funny things... I always tell the clerk to put the reciept in the bag... bottom line is, as embarrasing as it may be at the moment, the "overzealous" clerk/watchdog is just watching out for everyones interest... high theft= high prices.... theft loss will be passed on to the ( paying) customer...

Absolutely agree with you, and there is a correct way to check bags and ensure people have paid. If you are a shop owner you train your staff how to handle these situations so people come back and spend more money. If you piss your customers off by making them feel like thieves then your business is going to lose money.

[linesider69]

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!


So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

[linesider69]

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!


So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

[timmah]

Originally Posted by linesider69

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!

So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

And knowing you Chuck, It must have been a hell of an attitude to piss YOU off. You have every right to voice your displeasure.

This is also a public forum, which RT has an opportunity to respond and publicly rectify the situation.

[FishermanTim]

No offense, but unless the owner of said shop is a member of this site, this amounts to nothing more than a b*tching session.
Call, write or email the owner to express your displeasure with the events in question, and let him know what options YOU choose to employ regarding your future purchases.
If the owner is unaware of customer dissatisfaction, nothing will change. WHo knows, he may want to make things right for you and your son for the negative experience you received?

Hopefully they will rectify this issue, if not for you, for all others that may have been affected as well.

[Mike P]

Originally Posted by FishermanTim

No offense, but unless the owner of said shop is a member of this site, this amounts to nothing more than a b*tching session.
Call, write or email the owner to express your displeasure with the events in question, and let him know what options YOU choose to employ regarding your future purchases.
If the owner is unaware of customer dissatisfaction, nothing will change. WHo knows, he may want to make things right for you and your son for the negative experience you received?

Hopefully they will rectify this issue, if not for you, for all others that may have been affected as well.

At least three employees of the shop are members of this site. This thread probably won't escape the boss' attention.

[MarkB]

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

[toaster816]

Uh oh...

[Matt D]

Originally Posted by MarkB

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Did you even read the thread? He wasn't objecting to being asked for his receipt. It was the tone and attitude of the request.

It's the business person that needs to learn a lesson here - if you treat all your customers like they're dishonest, you soon won't have any receipts to check.

[linesider69]

Originally Posted by MarkB

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

thank you

[Rockfish9]

Attitude does change everything.... funny how the same thing can be said ( or asked) in differant tones and get two differant responses...somttimes you hav e ot be there to fully understand....maybe you should take it to the owner.. he might want to know how you were treated....

[jimmy z]

Originally Posted by linesider69

thank you

Chuck, you're a swell dad!

[animal]

Originally Posted by MarkB

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

You sir,are a moron.

[FishermanTim]

Here's an interesting qustion:

How did the boy feel about being asked?

Seeing that it was his purchase that was being questioned and not the father's, wouldn't it be more prudent to get a real/true representation from the one who was at the center of this?

We can all speculate and respond based on our own past experiences, but kids will always respond differently to variable scenarios. If the kid didn't feel slighted, or insulted maybe we should just let this be!

[animal]

Originally Posted by FishermanTim

Here's an interesting qustion:

How did the boy feel about being asked?

Seeing that it was his purchase that was being questioned and not the father's, wouldn't it be more prudent to get a real/true representation from the one who was at the center of this?

We can all speculate and respond based on our own past experiences, but kids will always respond differently to variable scenarios. If the kid didn't feel slighted, or insulted maybe we should just let this be!

Where the eff do you guys get this stuff?
How would YOU feel?An angry fat guy chases you out the door,and implies that you're a effing thief.After being forced to prove you're not,you don't even get an apology,just more attitude.Would you enjoy that experience?
I understand that someones bottomline is at risk,but he should have thought of that before he let his crew run amok.Cause and effect.

[Mike P]

Originally Posted by animal

An angry fat guy chases you out the door,and implies that you're a effing thief.

Angry fat guy? That kind of narrows it down.

[Stewie]

Maybe, Bobby wasn't there.

[onecastmike2003]

Originally Posted by Mike P

Angry fat guy? That kind of narrows it down.

with a skid mark and needs glasses... lol

[AT Grimaldi]

Originally Posted by MarkB

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

I can't let this comment go without some form of intelligent and informed rebuttal. Two characteristics the above poster did not exhibit when he pushed "POST."

MarkB I think you are way out of line questioning the parenting of linesider69 and the raising of linesider69 Jr.

It is my understanding, you don't know them or have even met either of them at any of the area's fishing events. And yet you critically comment on perhaps a man's greatest honor in life - raising a child - and a very intimate relationship between father and son - always a smart move. Nice job.

I have known both linesider69 and Jr. for seven (7) years. I have fished with both of them in every month of the year. I have fished over twenty-four (24) hours straight with both of them. I have taken them both thirty (30) miles offshore to pursue cod, tuna and shark. I have gone to countless social events with both of them where many of the members of SB greet both of them warmly. I have watched linesider69's son, tutor my son behind a rod and reel, teach him how to trade plugs, show him how to rig and arrange tackle, and sit side by side with my son tying jigs and just talking with him. There was a time when my oldest son was the youngest of the crew of kids we fish with at the beach. Linesider69 Jr. paid attention to my son when he felt left out and cried his eyes out - not a trait found in many teenagers.

So while I am very clear your "Nice going, Dad" comment was meant to be a cheeky stab at Linesider69's child rearing, the real stab is back at you MarkB. The fact is, Linesider69 IS doing a fabulous job raising Jr. and I am proud and privileged to call both of them my friends.

I have a standing invitation to both linesider69 and linesider69jr on my boat - NOT something I give out freely. They are the first to ask to pay for gas, bring a cup of joe, haul gear, washdown etc.

Let me be clearer. I fish with a lot of guys whom have kids. Not many of them interact like linesider69 and his son. They kid with each other, they push each other to fish harder, they help and support each other and in general, one makes the other a better person. I have two (2) boys and eight (8) year old and a two (2) year old. I would be thrilled and honored beyond words to approach the kind of love, kinship and friendship linesider69 and Jr. exhibit. HONORED!!!!

MarkB - for your above-referenced post to insinuate that linesider69's parenting acumen is beyond reproach is stone cold inaccurate and deeply offensive to say the least.

BTW - I know RT and all the tackle shops in the area. I like RT and have always had great service and experience there. This isn't about RT for me, but your questioning linesider69's parenting skills is nauseating. I hope you'll reconsider your statement or view.

This type of interpersonal cross-talk is distracting from the wonderful world JohnR has created on SB.

- ATG

[Smulax]

Very well said AT

[linesider69]

Ok I have goten a couple of pm's from people who work at the shop and I called the shop and talked to someone so its not all from behind a keybord. I did thank them for their apologies. I also told them they are not the ones who should be doing the apologizing and I should not be the one who is getting them! I was told there will be a policy put in place to handle situations like this in the future. I hope so.

For the people who know me and have posted some kind stuff about me well I am who I am and I would do this again if it was to happen some place else. My kids and my friends mean everything to me.

To the people who dont know me for who I am well Im sorry that you can go and post the way some of you have. Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks!

[Stewie]

Go ahead and be nice Chuckie, You're still a smudge.

[ecduzitgood]

Originally Posted by linesider69

Ok I have goten a couple of pm's from people who work at the shop and I called the shop and talked to someone so its not all from behind a keybord. I did thank them for their apologies. I also told them they are not the ones who should be doing the apologizing and I should not be the one who is getting them! I was told there will be a policy put in place to handle situations like this in the future. I hope so.

For the people who know me and have posted some kind stuff about me well I am who I am and I would do this again if it was to happen some place else. My kids and my friends mean everything to me.

To the people who don't know me for who I am well I'm sorry that you can go and post the way some of you have. Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks!

Nice!

[JohnR]

Originally Posted by linesider69

Ok I have goten a couple of pm's from people who work at the shop and I called the shop and talked to someone so its not all from behind a keybord. I did thank them for their apologies. I also told them they are not the ones who should be doing the apologizing and I should not be the one who is getting them! I was told there will be a policy put in place to handle situations like this in the future. I hope so.

For the people who know me and have posted some kind stuff about me well I am who I am and I would do this again if it was to happen some place else. My kids and my friends mean everything to me.

To the people who dont know me for who I am well Im sorry that you can go and post the way some of you have. Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks!

Good, problem looks on its way to resolution. Hopefully RT and the rest of us will be a little better because of it...

[ThrowingTimber]

1. well said AT.

2. I worked as an LP guy awhile ago and I believe in Mass. you have to have proof of the item(s) being concealed. CJ paid for the items and had them in his hand. IE NOT CONCEALED.

3. I was there and whoever the f that guy was who rushed out in a very accusatory tone first asked if he had paid for the gloves. CJ responded yes "sir". The employee then said "show me your receipt." Cj showed the receipt "its right here sir" the employee turned and walked away. It took him a bit because his merchandise was not put in a bag when he was rung out, so he did the reach for this pocket, reach for that pocket... At no time did anyone even raise their voice to the employee cj referred to him as "sir" as he was being accused. Chuck and I just stared wide eyed like is this really #^&#^&#^&#^&ing happening right now....

Now I'm not you would call an educated man... but 1 there was no attempt by chucks son to conceal anything, gloves were in his hand.

2. The same guy who rushed outside being completely accusatory was the same guy who rang me out. He didnt bag my merchandise... I got my receipt though..

3. Now me being as feeble minded as am I if I were to ring someone out who purchased goods from the place at which I work.. I'd put them in a bag... just saying..

The employee handled it the wrong way horribly actually, you cant act like you were raised by wolves and interact with the public. In all honestly let the guy go, and hire someone who knows enough to put purchased merchandise in a F U C K I N G BAG!!!

[tysdad115]

[QUOTE Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks! [/QUOTE]

If your giving plugs out, Im your friend!!
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