Quote:
Originally Posted by RIJIMMY
Spence - why is there ALWAYS a line at the apple store in the customer support line? Why when I called apple support, before asking me what my problem was, the phone rep tried to sell me $79 support plan? For something that is supposed to be intuitivie, they sure put a lot into support and apparently people need it.
|
The Apple Marketing and PR force has trained Apple product users to always assume "well it must be something I did wrong. Can't be my Apple product."
If Apple is so great and meticulous with design, how exactly did something so simple like the whole antenna issue occur with the iPhone 4. Then, Apple tried telling people "well you're holding it wrong," just another way of reinforcing the "we are perfect, users are stupid" brand.
Like I said before, the iPod and iPhone were groundbreaking. There is a lot to be commended for being first-to-market with those types of products. However, let's also keep in mind that it's not really the products that are the source of Apple's success, but the way in which they made purchasing music easier and then pigeon-holed users into using iTunes for all their Apple products. The iPod may have just been another mp3 player if it wasn't for iTunes.
Threaded Mode