I could not get on the Internet last night and after almost an hour of rebooting and checking connections I deduced the problem was on their end. I have had this problem once before and after checking everything out I mistakenly plugged one cable into the wrong port of my router. They sent a technician to my home who discovered my error and they tried to charge me for the visit. I fought the charge and they removed the charge because as I stated I never would have had an issue if I knew my equipment was fine and the issue was off site.
I suggested they scroll a message across the bottom of the television screen when they are having issues so that I do not waste my time and get aggravated because I can't find the problem.
I have once again submitted the suggestion and hope someone who truly cares considers implementing this simple customer alert. I gave a hypothetical situation that goes as follows.
I returned home late last night and could not access the Internet and spent a considerable amount of time rebooting both upstairs and downstairs computers and my router and checked the connections. After doing this and still not having the Internet I got my aluminum ladder and checked the outside connections and while doing so my ladder slipped and made contact with the power line and I got fried.
This could all have been avoided if there was a notification scrolled along the bottom of my Comcast cable television screen.
I hope they hear me now!
This was a hypothetical situation but it could really happen if a person was dumb enough to do it; and I think all the aggravation could be avoided easily.
If you know someone at higher up at Comcast have them read this post, it is very frustrating checking my equipment and then when calling getting the "we are experiencing larger than usual calls and your wait time will exceed 10 mins".
PUT A MESSAGE ACROSS THE TELEVISIONS OF THE CUSTOMERS IN THE EFFECTED AREA SO WE DON"T WASTE OUR TIME AND GET AGGRAVATED OVER AN ISSUE THEY ARE HAVING WITH EQUIPMENT OUTSIDE OF
OUR HOME/PROPERTY.
I can't get my time back and don't expect any kind of offset on the bill so how about keeping me happy while I'm under contract to them
.
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