Unhappy With Service

[linesider69]

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop

[quick decision]

Originally Posted by linesider69

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop

ummmm.....nevermind

[Rob Rockcrawler]

I use to feel like i was being watched in an obvious way when i was there. It was uncomfortable and made that place a last option when shopping. I realize that they are trying to prevent shrinkage and it is their right to do so, but being an honest person and being hounded like im a 5 finger magician didnt sit right with me.

[Haus]

What the hull are you talking about?
Posted from my iPhone/Mobile device

[Tagger]

My blood would have been boiling watching my son being accused of being a thief . I hope he appoligized to your son and to you . There some really great people working there. If you accuse somebody of being a thief you better be sure . Anyone wrongly accused should get a gift certificate . that being said I bet they get hit pretty hard .

[stripercrazy]

I agree he should appoligize...that stinks....makes ya wish ya brother was a lawyer and could send a letter of slander...just to make who ever it was to make sure hes right before doing it again....being 50 not in high school makes me wish cj said call the cops and show him nothing....this burns my ass

[leo33]

I would have returned the stuff and told him to shove it up his ass.

[numbskull]

Originally Posted by linesider69

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop

You might want to reconsider.

You liked the guy behind the counter, you knew and talked to other guys working there, you got the item you needed, you ran into other friends there and enjoyed seeing them.........and now you are going to throw that all away (as well as threaten the jobs of the people you like there by smearing the business on the internet) because one employee over-reacted ?

Isn't that what you are mad at him for doing?

[afterhours]

to most of us the thought of thievery does'nt exist in our worlds and to be accused would set us all off the deep end. in the world of retail it is a sad reality to be sure. seems to me that the employee did'nt see CJ pay for the goods and should have consulted the man behind the counter before opening his pie hole - he was in the wrong and should have apoligized. there are some good folks working there, they should'nt all be condemed for the action of one.

[BigFish]

I look at it this way.....they do have to keep an eye on their merchandise.....because people do suck! It is unfortunate that everyone is a suspect but thats the world we live in today. I would have no problem being approached as I left a store as long as it was done tactfully....(sir could I check your receipt please?) then is all was good a kind "Thanks very much, sorry for the trouble" would be fine. As long as I had done nothing wrong......then I have no worries. I was in there yesterday......the store looks great, lots of people eager to help you! Talked with Greg that works there.....great seeing him and talking for a few and he could not have been more helpful!

[Tagger]

Originally Posted by BigFish

.(sir could I check your receipt please?) then is all was good a kind "Thanks very much, sorry for the trouble" would be fine. As long as I had done nothing wrong......then I have no worries.

hahaha .. Larry is that you ? or Angie posting under your name ? I'd have to see it ..

Numby is the voice of reason ..

[Backbeach Jake]

Tackle shops get hit harder than you'd believe. It's incredible how much merchandise walk out the door. Owners and employees get twitchy sometimes.
Sounds like RT could use a team meeting to establish policy and procedure if they suspect a goniff and what to do if they're wrong. I've personally been asked to show a receipt ( not RT) and I found it to be unpleasant to say the least. I asked for an apology when one wasn't forthcoming, just to keep the humility score even.

[spinncognito]

I once got accused of stealing cigarettes from a display in a convienience store. I do not even smoke! I went off bigtime on the clerk to the point he almost called the cops on me I was so angry.

That being said, shoplifting directly affects the price of products so instead of being annoyed perhaps you should have simply thanked the guy for doing whatever he has to in order to keep the stuff we need at a reasonable price. This advice seems hypocritical given my c-store experience but again- I don't smoke (cigarettes) but I do fish!

[stripercrazy]

smearing the business....I'm sure chucks being nice...there are good people working there but....thats a judgement call....a big one...unless you see someone stealing I wouldn't be makeing bad judgement calls, thats whats going to drive business away and if its to the point there over reacting theres a problem with management...cj's a great kid this has got my undies in a bunch

[jimmy z]

It's too bad the thieves in this world have retailers acting in this fashion. Most likely the owners are putting pressure on the employees to look for theft. I would think someone leaving the store with the retailers bag would not be suspect. My eyes would be one someone walking in with a bag, browsing, and than leaving. Or someone who spends time perusing the merchandise and than leaves would be a more likely suspect.
I hear ya Chuck, and would be angry if they targeted my son Tyler.
But understanding how the world is today, I just shrug these things off.
The problem really is the thieves who created a situation like this.
You're boy is a good lad, you know this, and the good Lord knows this too!

[stripercrazy]

thats a business based on survice...theres a half doz places around there maybe the others won't treat our friends like lowlifes, its a new world the internet, maybe we didn't know before, we do now.I'm so glad i wasn't there

[PaulS]

Sounds like he didn't call your son a thief but was just checking if he paid. Tough call and depends on how he did it.

[Pete F.]

I think if you put yourself in the other guys shoes you will find your view different. He came to work and they had a talk about shoplifting and how to prevent it, he wanted to shoot the bull with other fisherman and help them buy fishing stuff, instead he got to be a security guard. Probably with no training in how to deal with the situation.
Just put a smile on your face and roll with the punches, you will be happier. The guy was'nt evil, he was just doing what he thought he was supposed to or what he was told to do.
I would also suggest that the store do some training to deal with these situations and not leave them to the parttime saturday help, they can be a lot closer to positive.

[Sea Dangles]

If I owned a tackle store I would have all of my employees check the pockets of any customer that arrived in a car with RI plates. Animal would get a cavity search and would be smiling ear to ear during the process.

[animal]

Originally Posted by Sea Dangles

If I owned a tackle store I would have all of my employees check the pockets of any customer that arrived in a car with RI plates. Animal would get a cavity search and would be smiling ear to ear during the process.

Let me know when your store opens,I'm eating chili,and burrittos,and swiping everything that aint nailed down.
Chuck,what did CJ swipe?

[shark lobster]

i also had some issues this winter in this store and i voiced my feelings on another site about it. that was not a good idea but what came from it was 2 personal mesg from employees that apologized for what happend and they asked that i come back in give it another chance and say hello , witch i did . and was the best thing i ever did , cuz they went the extra mile to make things rite ,, my suggestion to you is to stop in again say hello to greg or one of the other guys and ask rite out is this there standard deal . .. i think you will be happy with the outcome ,, they strive on customer service and would like to know if you were treated unfairly ,, and that way in the future they can use a little more tact when it comes to this issue ,,

[stripercrazy]

sounds to me like it was a good idea that you posted..its funny how its no ones fault anymore...he followed a 16 year old out of the store who was with his father and father's friends who are up to 51 years old...how many kids steal stuff with there father...plus he didn't notice the kid paying for the stuff plus he didn't find out first...what did he do right? show up...for work...with PI skills like that he should be in the back wrapping rods...its no one's elses fault

[Saltheart]

Smokey and I stopped at Red Top maybe 10 years ago . We had a similar experience but not simply checking for a receipt at the door when leaving. From the moment we walked in some guy got on our tail and followed us around like we had "shoplifters" painted on our backs. The guy stuck so close to us I thought he was going to rest his chin on my shoulder as he looked over it to watch what we were doing. It was so obvious and over the top that we just left and neither of us go there anymore.

Why subject yourself to being treated like a criminal when there is the "Welcome, make yourself comfortable" style at M+D's right down the road?

Oh , BTW , I don't know anybody at RT or if the same people still own and operate it now.

[Swimmer]

The new owner probably did the first time in years, year-end inventory, and chit himself. He probably has figured out just hom much he overpaid for stock. I would be a little pissy about it as well, getting checked, or my child getting checked, but I can understand why. Its a shame, but now your son is known as an honest person by this employee, which we always new him to be be, but now one more person does as well. Working my last job I came across facts and figures almost daily. I can tell you the the figure of 12 1/2% markup on everything you pay in a food store is cover theft. That was a number of years ago. I would bet its 16% or 17% now.

If I were you I'd go in there again with your son and have your son purposely look up the guy who checked him, look him in the eye and say, "how you doing today? Not to be wise, just to ley the guy know he is no shrinking violet.

[linesider69]

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.

[Mike P]

I didn't take me more than the first few sentences to know what shop was going to be named. It's a new day and age at Red Top. Sometimes when I walk in there, you can cut the tension among the staff with a knife. Sometimes, it's like the old days, when everyone's your friend. If Tom, the new owner, wants a more business-like atmosphere in there, instead of the old clubhouse where guys hung around the counter, yukking it up with the staff, drinking coffee, and not spending any cash, that's his prerogative as the guy paying the bills. Whether that makes sense from a business standpoint, I don't know. A year-round operation needs its regulars to survive after tourist season, and making regulars feel unwelcome to come in and BS doesn't make sense to me.

Greg, Dylan, and Bull, of the long-time employees, are good people, though. I'm not sure whether Nelson will be back this summer after he comes back from Florida.

[JohnR]

I can see why someone would make an assumption, and I can easily see how this was the wrong one. Too bad it wasn't handled properly then it would have been a non-issue. I too have felt eyes on me in that store. Don't go in often.

No, if CJ was wearing his Kyle hat, anything is possible.

[Swimmer]

Originally Posted by linesider69

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.

I am sorry. I missed the just walked away part. I buy much more from M & D's than I ever did RT's. I did regret weighing in my PB last year there. I had made up my mind to go to MD's for any more fish weigh-ins. Besides M & D's has Barb, RT doesn't.

That being said though, I have never received an attitude from anyone at RT. Everyone in there has always been very nice. Guys that work there have probably been prodded to do just what this fellow did in asking your son for a recept. He is not practice at it, and was more embarassed/nervous than you or son son was. Training is everything.

[stripercrazy]

if they treat me like a shoplifter because they don't know me I got a problem

[ecduzitgood]

Originally Posted by stripercrazy

if they treat me like a shoplifter because they don't know me I got a problem

So where do you draw that line? When have they gone too far?

Just how bad was the violation by the employee? Was it bad enough that it should be dragged on here and will ultimately cost the owner money? Was it bad enough that the employee should lose his job? Should the police have gotten involved, did they?