Unhappy With Service

[keeperreaper]

Red Top has always had an "attitude" when you walk in so it seems. If someone treated my daughter that way there would be an issue. Don't go back. There are so many other stores that welcome customers rather than look skeptically at them; just go to another b&t store. One would think in this economy you shouls kiss the ass of customers. Personally I don't like to shop there. You have every right to be pissed.

[stripercrazy]

I think if they(he) treats someone poorly they've crossed the line...who knows what his thoughs were...i don't think anyone wants to see someone lose there job or for red top to go under or lose money..we'll never know why it happened but as far as me i've got a bad vibe about it I know the people that were wronged so I quess that draws a line for me...the cops weren't called..you live and die in sales in how you treat people

[stripercrazy]

as far as drawing a line as in treatment...if they dont treat me good screw them I don,t have to walk a mile in there shoes and because someones done something wrong don't mean I will.there is no excuse to treat us poorly

[ecduzitgood]

Originally Posted by linesider69

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop

The employee apparently didn't see him pay for the merchandise and after they were there for a while longer they went out the door with the merchandise. The employee only saw some people leaving with merchandise, he may have been at the register for a while (however long they stayed after paying) and just watched them leave and it raised a red flag so he looked out for the owner and his job, even the job of the nice guy behind the counter.

Did it take too much time? Did he make you empty the bag out?

To be asked to produce a receipt is just not enough to bother me, produce the receipt and everyone can carry on with their day.

[Stewie]

"Sorry, Kid" would have made everything okay.

[linesider69]

Originally Posted by Stewie

"Sorry, Kid" would have made everything okay.

Thank You

[linesider69]

Originally Posted by ecduzitgood

The employee apparently didn't see him pay for the merchandise and after they were there for a while longer they went out the door with the bag. The employee only saw some people leaving with merchandise, he may have been at the register for a while (however long they stayed after paying) and just watched them leave and it raised a red flag so he looked out for the owner and his job, even the job of the nice guy behind the counter.

Did it take too much time? Did he make you empty the bag out?

To be asked to produce a receipt is just not enough to bother me, produce the receipt and everyone can carry on with their day.

If he asked in a nice manner it would not be a problem! I'm done and you can too

[stripercrazy]

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

[ecduzitgood]

Originally Posted by stripercrazy

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

So an employee see's someone leaving with merchandise (NO BAG)after being there a while and questions whether it is paid for or not and thats out of line. The owner should now lose money?

I have no allegiance to RT and spend 90% of what I spend for plugs at M&D's and would defend Mikes shop in the same manner if someone chose to post their displeasure over being asked for a receipt after walking out the door with merchandise in hand.

There really was IMHO no good reason to start this thread except to make them pay (RT).

[onecastmike2003]

Smearing RT name on 2 web site's is more like it. RT has 80,000 in inventory or so and and thievery wont be tolerated. He didn't touch your child he was just doing his job poorly at that.
If you owned a bait shop do you think you would tell your employee to watch out for thieves? Its not RT fault this happen its a poor judgement call made by an employee.

[stripercrazy]

here's a question wouldn't redtop be some what accountable for there employee actions

[ivanputski]

a few years ago I went into a local shop near cabelas wearing a cabelas t-shirt. The manager goes off on me about the shirt, "why the hell are you here if you love cabela's so much??? Jeeeezus Chr" on and on... So here I am with my wallet open, at your store, and you flip out on me? You realize they sell guns, ammo, and you don't right? I closed my wallet and havent been back. They lost the next 25+ years of my money... that's the best way to voice your opinion... with your wallet.

oh yeah... time for some irony... the manager who was giving me crap about the cabelas shirt had his picture on a Cabelas billboard on I-84!!!
The whole thing took place in front of the owner who never said a word, likely in a feeble attempt to right an obvious wrong on his part of endorsing their new main competitor.
I stood up for myself and said " how can you give me crap for wearing a shirt... youre the manager of this store and youre on a billboard endorsing your competitor! He replied: " Hey, I got paid well for that billboard!"

I replied: "Well it's doing wonders for your bottom line, what it doing for HIS? (gesturing at the owner). I wish the owner would have said something... he looked like he wanted to, but the issue seemed to go deeper than just my interaction... He would still have my business today if he did... I actually really like the owner! It wasnt the owner's fault, but he ends up paying the price for the poor interpersonal skills of his employees. There's more to running a shop than knowing about tackle.

Money talks, and I work too hard for my money to be called an A-hole while spending it.

[stripercrazy]

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food this is for ecduzitgood...

[ecduzitgood]

Originally Posted by stripercrazy

here's a question wouldn't redtop be some what accountable for there employee actions

If he harmed the customer yes, but where's the harm to the customer?
The only harm I see being done is to RT

Originally Posted by stripercrazy

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food this is for ecduzitgood...

So you want to treat my poorly now? Call me out, trying to provoke me? Are you kidding me, I don't know these people anymore than you think you know me. From my perspective it is RT who is being done wrong.

Why are people so hostile? What is the big deal if you are asked to provide a receipt?

The employee didn't see him pay for it and then watched them walk out the door with merchandise in hand, not even a bag. Give me a break.

[linesider69]

If you go back and read my post...... I said the service was ok but the one guy was not. HOW IS THAT BASHING REDTOP?

[ecduzitgood]

No need to mention the shops name. It has now cost the owner money, the damage is done.
This is the smile you should have used
I apologize for getting snippy

I haven't heard what the employee did wrong?

[BigFish]

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

[stripercrazy]

i was makeing light of this as the little smileing faces show...you've got all the right in the world to say your point of veiw here...but can't you say that the employee could have done a better job...just a little

[stripercrazy]

you got to love it when your told you shouldn't shop at a place thats cheaper because it's bad...and you shouldn't say bad things about another because your lucky you got what you got..we should just take it.....thank you sir may I have another lol

[toaster816]

I'm with the OP, an experience like that is enough to never go back. Why subject yourself to that bull crap and spend your hard earned money at a place that handles a situation like that. I've been stopped and had my receipt checked before, it's a non-issue when it is done courteously. If the OP wants to voice his opinion online then he has every right to, he and his kid were disrespected why should he be the one walking on eggshells for the sake of Red Tops future business? It would be different if he didn't have a valid reason.

[JohnR]

Good, maybe RT will have a quick lessons learned and move forward a bit on this. Even good people can make mistakes.

Customer service is hard and has to be really hard at a tackle shop. Not a lot of margins to retire in the Bahamas with. You have to do it because you want to / love to.

[chefchris401]

Having worked in retail before we were trained in dealing with shop lifters or suspected shop lifters. Everyone always got a receipt.

As someone who gets profiled pretty much everywhere I go I know the feeling. People following me around double and triple checking to see if I'm ok, it gets old real fast, but I understand their looking out for their business.

I stop in a lot of tackle shops in my travels, some good experiences, some bad. I only go back to the ones that had treated me well.

It's too bad it was handled the way it was, seems like if he had just asked the other employee if you checked out none of this would have happened.

The other thing I hate is walking into a tackle shop were the guys who work there or are hanging out are bad mouthing another customer that just left. But that's another story.

Too bad it went down the way it did, the damage is done, and no more sales from you an your family.
Posted from my iPhone/Mobile device

[stripercrazy]

wouldn't it be a perfectly reasonable request to be treated good if your spending your money in there store...entitled thats rather strong...all the kid did was buy a fishing lure now's he's resentful ,he got a bad dad,entitled....god I'm keeping my family out of red top theres some bad mojo going on there....god only knows what would happen if he bought a reel....lol

[stripercrazy]

if its his job to drive away good people from red top.... red top's in trouble

[stripercrazy]

I just called my tailor...he's building be a pair of red top slacks...there's a zipper in the seat...I'm going to take my son there so I can teach him how to take it like a man....lol..thank you sir may I have another

[JohnR]

Originally Posted by stripercrazy

I just called my tailor...he's building be a pair of red top slacks...there's a zipper in the seat...I'm going to take my son there so I can teach him how to take it like a man....lol..thank you sir may I have another

OK - now an expired horse is being beaten...

Originally Posted by MarkB

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Knowing the father & son involved, if more fathers and sons worked as well together as those to do, world would be a better place. Really.

Now you COULD say that what we have here is a classic case of poor communication between a representative of the tackle shop and a teenager and his father, customers of a tackle shop. That's what this sounds like. Poor communication, perhaps even a bad day by the guy at RT.

Instead you are stating that this is bad parenting?

I've had good service at RT over the years and poor service but usually OK to good. I haven't been in there since new ownership - didn't even know (or remembered) there was new ownership. Hopefully for RT this is an isolated incident.

[UserRemoved1]

If this was sol there would be 37 pages already today. They should apologize and move on. Somebody send me the kids address and I'll send him some plugs.

[Saltheart]

A store would be happiest of you just walk in knowing what you want , buy it and out the door. Unfortunately , tackle shops are notorious places for browsing. I know I like to look around , maybe I had nothing in particular in mind when I stopped there. maybe see a new reel in the dispay counter , maybe see the impossible to find 7 inch Fin S alewife color and buy some, maybe just look around and buy nothing but listen in on people talking about where and when and what they caught. That is time honored customer behavior in a tackle shop.
Now how about the opposite of paranoid employees trying to catch shoplifters. I used to go into Murats when Dave was working. I'd say gimme some 4/0 hooks so i can tie some droppers. he'd pull out a box that had 7 cents written on it , give you say 20 and want $1.40. Now you knew that box was there since about 1957 and it would cost him 20 cents each to replace the hooks. Now you got to get into you didn't charge me enough (he won't take more) hmm and haw and maybe leave some money on the glass counter top when you left. Just the exact opposite of what's being discussed here.

[stripercrazy]

apologies...thats cool... hopely water under the bridge with time...