I received an answer from my frst email to them, within an hour or so. The guy did get a little pissy when I told him I sent the boots back without first getting an authorization number. The same day they received the boots they approved the new ones.
Swimmer a.k.a. YO YO MA
Serial Mailbox Killer/Seal Fisherman
may be it as the difference between a 'customer' and a retailer ??
i don't know .....all i know is what i was told , and he has never given me a bad tip ...
derf