my f'd up last couple of days....

[Swimmer]

Brian, get the number of the cab and have the officer who responded the other night run the plate to get the insurance companies name. File claim against insurance company for lawn damage.

Call CC's main headquarters and tell them about the bull...t your getting from one of thier stores, and its subcontractors. Mention to them that your going to call help me firekin Hank on channel 7 thats broadcast to a couple of million dinnertime viewers. File claim against CC to get a new TV. It is extremely unreasonable that you should have to wait as long as you have.

[thortum]

Hey. BrianS. Whats up? The suspence is killing me!!! It's been a month. Finish the story, or has George already been over there, and do I have to call CSI from the TV show?

[BrianS]

no george

other place came, took my TV for two weeks, and when we picked it up, it was still broken..

got on the phone with circuit city customer care - they told me since even though it was two different repair shops, their first visits were in the same month so they would need to send a THIRD repair shop out to verify it was broken... i called her a few choice words, then decided i needed to calm down so i told her i would be calling back.

i called back, they decided the TV could be replaced - finally - and the girl who i called the choice words to had started the process.

I had to spend an additional $500 for TV and wall shelf but I am now the proud owner of a 37" Vizio HD LCD.

HOWEVER.. its not done...

1. They told me I would get a refund for my remaining warantee on the old TV... Customer care told me to go to the store to fill out a form, the store had no idea what I was talking about and told me to call customer care... I did.. repeat... Only this time I got REALLY pissed with other customers arounds and DEMANDED they call customer care... She got on the phone, after 15 mins of them arguing, customer care wanted to talk to me... I spent $160 on the extended warantee, he told me that after 1. an administrative fee was taken out, and 2. The cost of the TV repair (which had to be WELL over $500), I would automatically get a check for the rest... I FLIPPED out in the store, told the guy I was sick of their %$%$%$%$, and to IMMEDIATELY fax me a copy of all these "rules" pertaining to the warantee they were pulling out of their ass.. He told me to find the three page phamplet in the store, I laughed, called him an assh**le, and told him NONE of that was in there.. He told me to stop swearing, it wasnt his fault.. I flipped again (in the middle of the store mind you) telling him that was the problem with their f'n company, noone gave a %$%$%$%$ about the customer at all.... He warned me again, and told me to ask for the 40 page manual that customer service had for the warantee, I DEMANDED the girl find it and she scrambled, We went back and forth for another minute, the guy finally warned me for a third time to calm down, so I told him to f' off and hung up.. I told the girl that I didnt need the manual, and left...

That was a week ago, I got a check for $25.00 in the mail yesterday to cover the remainder of my warantee... Go figure....

and

2. I noticed on the receipt the other day (purchased before the events of #1) that they charged me FULL price for the TV and didnt apply the credit.. I called the store immediately and it was supposedly fixed... Ill find out for sure in a day or so.

DONT SHOP CIRCUIT CITY

[thortum]

I think that I can see the STEAM coming out of your ears! Good luck with the new TV, and I'm glad George didn't come to visit.

[tattoobob]

After all the crap is finished I would call better business bureau and report George and his company, there is no way in Hell they should be treating people that way even if they are not directly working for you.
I would have let george show up at my house with my sons and brother waiting for him, he would be in for a big surprise.

sorry for all your head aches Brian

[BrianS]

Originally Posted by tattoobob

After all the crap is finished I would call better business bureau and report George and his company, there is no way in Hell they should be treating people that way even if they are not directly working for you.
I would have let george show up at my house with my sons and brother waiting for him, he would be in for a big surprise.

sorry for all your head aches Brian

Its all part of the fun of being a consumer I suppose.

and I completely agree with your assesment, but I had my 14 month old home with me, that could of been an ugly scene. I actually called a friend to come over and wait for the fireworks, but he was half asleep and missed what I was asking... and by then, it was taken care of...

I got my refund
The new TV looks nice (early birthday I suppose)
and Football is REALLY pretty in highdef.

So its not all bad I suppose.