I will give them a call today. As far as the reel goes I have had no real problems with it. IMO this is pretty minor. The service was fine, slower than Shimano's but fine otherwise. My biggest gripes are the handle and the stiff feel. What I like most about it is the performance in the sandy water and its drag. It ranks high in terms of reliability from what I see. All machinery needs maintenance.
They are sending (UPSing) me 2 new ones today (free). That sounds like decent customer service.
They said they were surprised to hear that as so far have only had 1or 2 line rollers come back for wear like that. I told her I would send the old ones back for them to look at.
Hybrid Mode
