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Tom took care of me last year when my motor %$%$%$%$ the bed. It took longer than I would have liked and I made a bunch of calls and showed up a few times to get an ETA only to get punted but I dropped it off at their absolute busiest time of the year and Tom was going balls to the wall to get stuff done. Once he got around to me he was awesome to deal with and he took care of me big time when it came to the final bill so overall I was satisfied. I can understand your frustration though but I got to say I would and have referred him with no problems. No place is perfect but I was happy with the end result.
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