Unhappy With Service

[animal]

Originally Posted by ecduzitgood

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

Dude,Chuck,and his sons character are above reproach.If he says the guy was a disrespectful pos,then that's just what he was.

[ecduzitgood]

I think everyone needs to lighten up.

[stripercrazy]

if they treat me like a shoplifter because they don't know me I got a problem

[ecduzitgood]

Originally Posted by stripercrazy

if they treat me like a shoplifter because they don't know me I got a problem

So where do you draw that line? When have they gone too far?

Just how bad was the violation by the employee? Was it bad enough that it should be dragged on here and will ultimately cost the owner money? Was it bad enough that the employee should lose his job? Should the police have gotten involved, did they?

[keeperreaper]

Red Top has always had an "attitude" when you walk in so it seems. If someone treated my daughter that way there would be an issue. Don't go back. There are so many other stores that welcome customers rather than look skeptically at them; just go to another b&t store. One would think in this economy you shouls kiss the ass of customers. Personally I don't like to shop there. You have every right to be pissed.

[stripercrazy]

I think if they(he) treats someone poorly they've crossed the line...who knows what his thoughs were...i don't think anyone wants to see someone lose there job or for red top to go under or lose money..we'll never know why it happened but as far as me i've got a bad vibe about it I know the people that were wronged so I quess that draws a line for me...the cops weren't called..you live and die in sales in how you treat people

[stripercrazy]

as far as drawing a line as in treatment...if they dont treat me good screw them I don,t have to walk a mile in there shoes and because someones done something wrong don't mean I will.there is no excuse to treat us poorly

[Swimmer]

Originally Posted by linesider69

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.

I am sorry. I missed the just walked away part. I buy much more from M & D's than I ever did RT's. I did regret weighing in my PB last year there. I had made up my mind to go to MD's for any more fish weigh-ins. Besides M & D's has Barb, RT doesn't.

That being said though, I have never received an attitude from anyone at RT. Everyone in there has always been very nice. Guys that work there have probably been prodded to do just what this fellow did in asking your son for a recept. He is not practice at it, and was more embarassed/nervous than you or son son was. Training is everything.

[ecduzitgood]

Originally Posted by linesider69

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop

The employee apparently didn't see him pay for the merchandise and after they were there for a while longer they went out the door with the merchandise. The employee only saw some people leaving with merchandise, he may have been at the register for a while (however long they stayed after paying) and just watched them leave and it raised a red flag so he looked out for the owner and his job, even the job of the nice guy behind the counter.

Did it take too much time? Did he make you empty the bag out?

To be asked to produce a receipt is just not enough to bother me, produce the receipt and everyone can carry on with their day.

[Stewie]

"Sorry, Kid" would have made everything okay.

[linesider69]

Originally Posted by ecduzitgood

The employee apparently didn't see him pay for the merchandise and after they were there for a while longer they went out the door with the bag. The employee only saw some people leaving with merchandise, he may have been at the register for a while (however long they stayed after paying) and just watched them leave and it raised a red flag so he looked out for the owner and his job, even the job of the nice guy behind the counter.

Did it take too much time? Did he make you empty the bag out?

To be asked to produce a receipt is just not enough to bother me, produce the receipt and everyone can carry on with their day.

If he asked in a nice manner it would not be a problem! I'm done and you can too

[stripercrazy]

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

[linesider69]

Originally Posted by Stewie

"Sorry, Kid" would have made everything okay.

Thank You

[onecastmike2003]

Smearing RT name on 2 web site's is more like it. RT has 80,000 in inventory or so and and thievery wont be tolerated. He didn't touch your child he was just doing his job poorly at that.
If you owned a bait shop do you think you would tell your employee to watch out for thieves? Its not RT fault this happen its a poor judgement call made by an employee.

[ecduzitgood]

Originally Posted by stripercrazy

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

So an employee see's someone leaving with merchandise (NO BAG)after being there a while and questions whether it is paid for or not and thats out of line. The owner should now lose money?

I have no allegiance to RT and spend 90% of what I spend for plugs at M&D's and would defend Mikes shop in the same manner if someone chose to post their displeasure over being asked for a receipt after walking out the door with merchandise in hand.

There really was IMHO no good reason to start this thread except to make them pay (RT).

[stripercrazy]

here's a question wouldn't redtop be some what accountable for there employee actions

[ivanputski]

a few years ago I went into a local shop near cabelas wearing a cabelas t-shirt. The manager goes off on me about the shirt, "why the hell are you here if you love cabela's so much??? Jeeeezus Chr" on and on... So here I am with my wallet open, at your store, and you flip out on me? You realize they sell guns, ammo, and you don't right? I closed my wallet and havent been back. They lost the next 25+ years of my money... that's the best way to voice your opinion... with your wallet.

oh yeah... time for some irony... the manager who was giving me crap about the cabelas shirt had his picture on a Cabelas billboard on I-84!!!
The whole thing took place in front of the owner who never said a word, likely in a feeble attempt to right an obvious wrong on his part of endorsing their new main competitor.
I stood up for myself and said " how can you give me crap for wearing a shirt... youre the manager of this store and youre on a billboard endorsing your competitor! He replied: " Hey, I got paid well for that billboard!"

I replied: "Well it's doing wonders for your bottom line, what it doing for HIS? (gesturing at the owner). I wish the owner would have said something... he looked like he wanted to, but the issue seemed to go deeper than just my interaction... He would still have my business today if he did... I actually really like the owner! It wasnt the owner's fault, but he ends up paying the price for the poor interpersonal skills of his employees. There's more to running a shop than knowing about tackle.

Money talks, and I work too hard for my money to be called an A-hole while spending it.

[stripercrazy]

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food this is for ecduzitgood...

[ecduzitgood]

Originally Posted by stripercrazy

here's a question wouldn't redtop be some what accountable for there employee actions

If he harmed the customer yes, but where's the harm to the customer?
The only harm I see being done is to RT

Originally Posted by stripercrazy

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food this is for ecduzitgood...

So you want to treat my poorly now? Call me out, trying to provoke me? Are you kidding me, I don't know these people anymore than you think you know me. From my perspective it is RT who is being done wrong.

Why are people so hostile? What is the big deal if you are asked to provide a receipt?

The employee didn't see him pay for it and then watched them walk out the door with merchandise in hand, not even a bag. Give me a break.

[stripercrazy]

i was makeing light of this as the little smileing faces show...you've got all the right in the world to say your point of veiw here...but can't you say that the employee could have done a better job...just a little

[linesider69]

If you go back and read my post...... I said the service was ok but the one guy was not. HOW IS THAT BASHING REDTOP?

[ecduzitgood]

No need to mention the shops name. It has now cost the owner money, the damage is done.
This is the smile you should have used
I apologize for getting snippy

I haven't heard what the employee did wrong?

[BigFish]

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

[ecduzitgood]

Originally Posted by BigFish

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

[UserRemoved1]

Of course it has, and it's the same s hit when someone starts ranting about a problem with a plug online or someone makes an open ended comment about plug companies that casts a disparaging light on the whole industry. That stuff rubs me the wrong way same as this does to others.

I'm not siding with anyone here. I see what linesider and others are saying. The guy could have said sorry for the trouble. I've had PLENTY of stuff walk at shows....if I ever stopped someone I'd be very cautious and explain up front I didn't see them pay for something and just had to check. And I'd apologize.

This is not the first time this has been reported or talked about on the interblab...with this shop. As some here have said also...

Originally Posted by ecduzitgood

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

[piemma]

My .02. I have been to the RT three times last week and yesterday. No problems. No issues. Selected what I wanted. Went to the register, paid for it and left. The guys seemed OK to me but everyone has a different experience.

[Sea Dangles]

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.

[piemma]

Originally Posted by Sea Dangles

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.

Well said Chris

[Mike P]

Originally Posted by ecduzitgood

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

You know, I've been thinking about this, and you may have a very valid point.

About a month ago, there was a thread started on SOL where someone complained about going into a Canal-area shop---he didn't name it as I recall--and feeling "neglected" because a bunch of guys were standing around BSing with the employees, instead of greeting him.

I've noticed that change in atmosphere in R/T, that I mentioned, which started about the same time. At least when Tom, the owner is in the shop. I'm thinking that a day or two after that thread hit the internet, the staff at R/T had a meeting, and Tom laid down new rules, about not looking like it's a old-boy network in there, especially as the summer trade is starting.

So maybe today, Tom will sit down with his people and discuss being a little more discrete with suspected shoplifters, and tell them to have the courtesy to say "sorry for the inconvenience" if everything checks out OK.

I highly doubt that people who would normally stop in as they arrive on-Cape are going to stay away because of this.

[stripercrazy]

you got to love it when your told you shouldn't shop at a place thats cheaper because it's bad...and you shouldn't say bad things about another because your lucky you got what you got..we should just take it.....thank you sir may I have another lol