Verizon Garumpage

[Redsoxticket]

Originally Posted by Swimmer

When they made the appointment they gave me a seven hour window 9 a.m. to 3 p.m. that the tech would show up during.

This is where you screwed up, there are only 6 hours between
9 am to 3 pm at least the last time I checked.

[spence]

Did you check the issue at the box before you called?

Regardless, I can't ever imagine that charge actually standing. They'll always remove that stuff if you press hard.

-spence

[striperman36]

Put if you don't respond or don't understand the system to call, you get the shaft.

The way of the american consumer, bend ovah it's comin again

[FishnGrega]

The more you biatch the more they bend. I had a problem with Cox, I ordered a PPV UFC fight that didn't start on time. I called them and said that the fight wasn't on and that it keeps freezing. They told me that they were working on it. I get a bill the next month and tell them that it wasn't my fault that they couldn't get the program to work, they ended up taking the charge off the bill.

[Swimmer]

Originally Posted by spence

Did you check the issue at the box before you called?

Regardless, I can't ever imagine that charge actually standing. They'll always remove that stuff if you press hard.

-spence

They asked if I had but did not request that I do so. I looked at those two aluminum clips and figured I would break one when I was checking it out before I even called. Now I know to flipped them up and plug in the phone.

[mcafam]

I had a comcast guy out a couple of month's ago. When fisnished he said "we won't be charging you for this visit." My reply was "good, it's your product, your service, why would you charge me for a problem?" He then told me under his breath that they (his office and supervisor) wants the tech's in the field to figure out a way to charge the customer for service calls. Big business, they're all the same!

[Raven]

they keep promising fiber optics are coming to your area soon

and haven't delivered doodly squat...

now Google's getting into the act.

[TheSpecialist]

Originally Posted by Raven

they keep promising fiber optics are coming to your area soon

and haven't delivered doodly squat...

now Google's getting into the act.

Average cost per customer to install Fiber to the house is $1800.00, not cost effective in some areas, and considering they are spending millions each year to upgrade which requires building out whole towns one at a time it is going to take awhile. Verizons footprint is alot bigger than Massachusetts.

[TheSpecialist]

Originally Posted by mcafam

I had a comcast guy out a couple of month's ago. When fisnished he said "we won't be charging you for this visit." My reply was "good, it's your product, your service, why would you charge me for a problem?" He then told me under his breath that they (his office and supervisor) wants the tech's in the field to figure out a way to charge the customer for service calls. Big business, they're all the same!

So if you have a problem with your faucet, the water department should fix it for free, cause they supply water to your house. It's their product right? Try telling a plumber to change your toilet for free sometime.

The problem is that the dems deregulated phone wire so you could put in your own phones if you wanted to save some coin. That means that you own all wiring in the house, and Verizon only has to make it good to the Network Interface. That is the box on the side of your house, unless you haven't had phone work at your house in a long time then it is in the basement. If you remove the inside wiring and the phone works when you plug it in to the NI your problem is in the house, and then it is up to you to decide if you want to pay Verizon, or try to fix it yourself. If the phone doesn't work when you remove the inside wiring then the problem is outside. It's that simple. As far as Comcast goes if you put in your own splitters over the year, did your own wiring, they would be able to tell, and odds are if it is causing the problem they will charge you to fix it.

God I hate when people act surprised that they are getting charge to fix something they screwed up on the first place.

[Slipknot]

Originally Posted by TheSpecialist

So if you have a problem with your faucet, the water department should fix it for free, cause they supply water to your house. It's their product right? Try telling a plumber to change your toilet for free sometime.



God I hate when people act surprised that they are getting charge to fix something they screwed up on the first place.

Geez Bill, not a good comparison since people don't rent toilets from plumbers, and don't use the water dept. faucets, the water dept. covers the pipes in the street and they change out the meters, that is all, they get away with supplying us with brown water and we pay for it like lemmmings.

don't take it personal just because you work for them

there are screw ups in every industry, we're all human, just that some humans are a little more inept at what they do than others who take a lot of pride in what they do

[TheSpecialist]

Originally Posted by Slipknot

Geez Bill, not a good comparison since people don't rent toilets from plumbers, and don't use the water dept. faucets, the water dept. covers the pipes in the street and they change out the meters, that is all, they get away with supplying us with brown water and we pay for it like lemmmings.

don't take it personal just because you work for them

there are screw ups in every industry, we're all human, just that some humans are a little more inept at what they do than others who take a lot of pride in what they do

Exactly my point Bruce, Verizon supplies you dial tone to the side of the house, and just like you can put in your own faucet with that supplied water, same with the phone. Some people you go into the house and spend 45 minutes to an hour and they balk at being charged to have us do it. By the way no one rents phones any more, you buy your own.