Unhappy With Service

[linesider69]

If you go back and read my post...... I said the service was ok but the one guy was not. HOW IS THAT BASHING REDTOP?

[ecduzitgood]

No need to mention the shops name. It has now cost the owner money, the damage is done.
This is the smile you should have used
I apologize for getting snippy

I haven't heard what the employee did wrong?

[BigFish]

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

[ecduzitgood]

Originally Posted by BigFish

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

[UserRemoved1]

Of course it has, and it's the same s hit when someone starts ranting about a problem with a plug online or someone makes an open ended comment about plug companies that casts a disparaging light on the whole industry. That stuff rubs me the wrong way same as this does to others.

I'm not siding with anyone here. I see what linesider and others are saying. The guy could have said sorry for the trouble. I've had PLENTY of stuff walk at shows....if I ever stopped someone I'd be very cautious and explain up front I didn't see them pay for something and just had to check. And I'd apologize.

This is not the first time this has been reported or talked about on the interblab...with this shop. As some here have said also...

Originally Posted by ecduzitgood

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

[piemma]

My .02. I have been to the RT three times last week and yesterday. No problems. No issues. Selected what I wanted. Went to the register, paid for it and left. The guys seemed OK to me but everyone has a different experience.

[Sea Dangles]

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.

[Mike P]

Originally Posted by ecduzitgood

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

You know, I've been thinking about this, and you may have a very valid point.

About a month ago, there was a thread started on SOL where someone complained about going into a Canal-area shop---he didn't name it as I recall--and feeling "neglected" because a bunch of guys were standing around BSing with the employees, instead of greeting him.

I've noticed that change in atmosphere in R/T, that I mentioned, which started about the same time. At least when Tom, the owner is in the shop. I'm thinking that a day or two after that thread hit the internet, the staff at R/T had a meeting, and Tom laid down new rules, about not looking like it's a old-boy network in there, especially as the summer trade is starting.

So maybe today, Tom will sit down with his people and discuss being a little more discrete with suspected shoplifters, and tell them to have the courtesy to say "sorry for the inconvenience" if everything checks out OK.

I highly doubt that people who would normally stop in as they arrive on-Cape are going to stay away because of this.

[piemma]

Originally Posted by BigFish

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I went to RT last night and spent $50 hoping to get accosted, frisked and beaten upon. Nothing happened.