Unhappy With Service

[stripercrazy]

you got to love it when your told you shouldn't shop at a place thats cheaper because it's bad...and you shouldn't say bad things about another because your lucky you got what you got..we should just take it.....thank you sir may I have another lol

[toaster816]

I'm with the OP, an experience like that is enough to never go back. Why subject yourself to that bull crap and spend your hard earned money at a place that handles a situation like that. I've been stopped and had my receipt checked before, it's a non-issue when it is done courteously. If the OP wants to voice his opinion online then he has every right to, he and his kid were disrespected why should he be the one walking on eggshells for the sake of Red Tops future business? It would be different if he didn't have a valid reason.

[JohnR]

Good, maybe RT will have a quick lessons learned and move forward a bit on this. Even good people can make mistakes.

Customer service is hard and has to be really hard at a tackle shop. Not a lot of margins to retire in the Bahamas with. You have to do it because you want to / love to.